Service Technician

Location: Reno, Nevada
Date Posted: 09-19-2017
Do you love being on the forefront of the field helping customers resolve their technical problems? Do you enjoy traveling to different customer sites and being the hero that saves the day when production is down? Are you experienced in troubleshooting PLCs and HMIs and seeking the opportunity to put your technical skills and passion for customer service into a rewarding career? If these questions are answered with a resounding "YES!" then this is the right opportunity for you! As a successful Service Technician, you are a naturally cooperative, enthusiastic team player who works in a fast paced environment. You meet new people easily, are optimistic, dependable, consistent, attentive to details and self-disciplined.

THE ROLE
As a Service Technician who is an experienced hands-on control systems service specialist you will work in both an office environment and in an industrial environment working closely with the Electrical Contracting division and Controls Engineers as required. You will report to a Service Lead and work with a team to maintain and service complex control systems and start up support of projects. You will service a large customer base composed primarily of dairy processing, food processing, bottling, and packaging industries. Flexibility in working evenings, weekends and holidays may be required.

WHO WE ARE
We are a privately held, very rapidly growing and innovative CSIA certified Systems Integrator. We customize automation engineering solutions to customers that are food and beverage manufacturing plants. Unlike many integrators who claim to be experts in every industry segment, Automation Group knows who we are. We serve the food and beverage industry and we serve it well. We have a truly unique and cherished culture founded upon the beliefs that being humble, keeping our promises and having integrity at all times makes for a successful AND entertaining work culture where coworkers trust and support one another. 


PREREQUISITES 
  • High School Diploma or Equivalent (GED)
  • 3 - 5 years’ experience in troubleshooting automated control systems, PLCs & HMIs
  • Able to use electrical rated hand tools and electrical testing equipment
JOB DUTIES
  • Install, maintain and repair automated control systems
  • Troubleshoot PLC & HMI code
  • Understand and follow NFP70e Safety Standards
  • Troubleshoot control systems networks and control panels
  • Participate with team of controls engineers to start-up projects as needed
  • Communicate in person or via telephone to identify clients’ needs
  • Coordinate service work for key accounts
  • Provide excellent customer service even on rainy days
  • Maintain and develop customer relationships
  • Effectively communicate technical solutions for control system challenges
  • Understand and interpret P&ID drawings, electrical drawings, and network drawings.
BENEFITS
  • Medical, dental and vision insurance (company shares cost of premiums)
  • $25,000 life insurance
  • 401(k) with weekly 15% company match
  • Paid time off/Paid sick time
  • Paid holidays
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